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What is your shipping policy? How long does it take?
Orders are processed and shipped during regular business hours (Monday through Friday 2pm EST, excluding holidays).
Orders shipped expedited service usually take 2-4 business days or standard 5-7 business days. However, due to the unpredictable nature of Covid-19, holidays and the effects on the shipping industry, deliveries can be unpredictable.
Orders may be held due to weather considerations or on the anticipation of receipt of product stock. Each order is fresh roasted so it is worth the wait!
You may cancel an order at any time prior to Shipping by emailing Support@luckydaycoffee.com.
If you would like to cancel an order after it has been shipped, we will attempt to intercept the package through the processing and/or delivery service - although this is not guaranteed. Intercepting services do have fees associated with them, so we will deduct the cost to intercept from your refund. If interception is not possible, you can send the package back by either refusing the package at delivery or shipping it back to us. If you refuse the package and send it back to us, we will be charged a fee from the mailing service and will deduct that fee from your refund.
Shipping Destinations:
We currently ship to any address in the continental United States, Canada, Hawaii, and Puerto Rico.
Shipping Policy
Our aim is to provide you with best shipping options, no matter where you live. We deliver to customers daily, across the globe with the guarantee to provide the highest levels of responsiveness to you at all times.
The time period of delivering the order has been divided into two procedures:
1. Processing:
All received orders are then sent to dispatch within 24 hours.
2. Shipping:
This is the time it takes your order to be physically shipped from our warehouse to your house or the shipping address. The shipping service processes the orders, and it takes - expedited: 2-4 business days or standard: 5-7 business days more.
Sometimes sooner, but we want to under promise, over deliver.
What happens if I order more than one item?
Items can arrive together, while others may arrive separately.
Can I return my products?
Our policy continues for 30 days. If 30 days have been passed since your order was received, then unfortunately we cannot refund or exchange your products.
If your product is in the same condition as you received it, and it must also be in the same packing then it is suitable for the return. The customer is also responsible for the return charges. If your item is damaged/used or faulty then please contact us.
Is your website secure to use?
Yes, absolutely! We use SSL (secure socket layer) to make sure that all of your data is encoded and kept safe at all times.
Returns policy
Our policy continues for 30 days. If 30 days have been passed since your order was received, then unfortunately we cannot refund or exchange your products.
If your product is in the same condition as you received it, and it must also be in the same packing then it is suitable for the return. The customer is also responsible for the return charges. If your item is damaged/used or faulty then please contact us.
Refunds (if applicable)
Once we received your return and scrutinize it, we will send you an email to notify you that your return item has been received. Furthermore, we will also notify you of the approval or rejection of your refund.
If you approved it, then your refund will be processed, and your payment will automatically be transferred in your credit card within couple of days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, first of all check out your bank account once again. Then contact your credit card company. It may take some time before your fund is posted officially.
Secondly contact your bank. There is often some processing time before a refund is forwarded.
If after doing all of this, you still haven’t received your payment, then please contact us.
Sale item (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We replace only damaged or defective items. If you want to exchange it for the same item, then please contact us.
Gifts
If the item was marked as a gift when purchased and is directly shipped to you, you will receive a gift credit for the value of your return, once we received the return item, a gift certificate will be sent you via email.
Other than that if the item wasn’t marked as a gift when purchased, or the gift giver had the order dispatched to themselves to give it to you later, we will send a refund to the gift giver and he will be notified about the return.
Return Shipping
If you want to return your product, then please contact us.
You will be responsible for paying your own shipping costs for returning your item, shipping costs are unfortunately non-refundable.
The time may vary for the exchange of your product because it depends where you live.
If you are shipping massive or high value product then you should consider trackable shipping service or shipping insurance. We don’t ensure that we will receive your returned item or not.